We are required to hold on file authorisation from our Customers to file Import & Export Customs declarations, on their behalf.

If you are an existing Customer you will have previously completed and sent to us a Direct Representation Form. That scheme was required under an EU Directive and as the UK has now left the EU, new UK law applies.

You will find the ‘new’ form ‘APPOINTMENT OF A DIRECT CUSTOMS AGENT’ on the Customs Clearance page of this Web-Site, near the bottom of the page, under the section,Direct Representation.

Whether already a Customer or just starting to work with Penguin Shipping, kindly complete and return the  Direct Customs Agent form, authorising us to act on your behalf with HM Revenue & Customs.

If you are a VAT Registered Trader and wish to use the VAT Postponed Accounting scheme mentioned in another News Item on this Web-Site, please ‘tick’ the box on the form.

If you are a Private Importer or a non-VAT registered Trader with an EORI (Economic Operators Registration and Identification) number, please complete the form accordingly.

Please send to

If you have any questions on any of these points, other issues with importing or exporting in general kindly put them on e-mail to and we will get back to you with answers and if necessary, ask for further information.